For a lot of people, choosing an intimate product is the easy part. The worry comes after, when you picture the box on the doorstep or a line on a shared card statement. Whether it's a jar of balm or a first toy, that worry can stop an order at checkout. If you're still at the choosing stage, our guide to what a vulva balm is is a good place to start.
This article sets out what to expect when you order from Peach & Cream: what the package and the label show, what appears on your card statement, when orders ship and what shipping costs. It also covers a few practical cases, like someone else picking up your mail or sending a gift.
In this article
- Why this question matters
- What arrives at your door
- What shows on your card statement
- When it ships
- What shipping costs
- What someone else might see
- If someone else gets the mail
- Sending an order as a gift
- Your information, and how to ask us
- Frequently asked questions
Why this question matters
Embarrassment is a real barrier to buying anything linked to sex or intimate health. Research commissioned by the UK government's Teenage Pregnancy Unit found that embarrassment around condom use is not necessarily restricted to adolescence, and that people of all ages are motivated to avoid it, even when it gets in the way of looking after themselves.
Where the buying happens makes a difference too. In a Dutch study of young adults, 50% of men and 70% of women named the store counter as their least preferred place to find condoms, and that preference was tied to embarrassment. Ordering online removes the counter, but it raises a different question: what the package and the bill will say.
That's a fair thing to want to know before you pay, and the sections below answer it one piece at a time. And if itching, pain or a change in discharge is behind the order and hasn't gone away, see a doctor or a sexual health clinic before you buy anything.
What arrives at your door
Every order ships in discreet packaging. That's the same whatever you order, a jar of balm, a bottle of lubricant or a toy. What it can't hide is that a parcel arrived, so if no one at home can know you ordered at all, the address tips further down matter more than the box.
The shipping label shows "PC" as the sender, not the store name. A neighbour or a roommate who picks up the package sees a parcel from PC, two letters that could stand for almost anything.
Buyers have noticed. One Uno buyer wrote, in French, « j'aime que la boîte est subtile » (T.), meaning they liked that the box is subtle. Another, writing about Cakepop, used two words: « tres discret » (k.), very discreet.
What shows on your card statement
Your card statement shows a short code, not the store name. Anyone who looks at a shared statement or a banking app sees that code, not the name Peach & Cream. This matters most for shared cards and joint accounts, where someone else sees every line. It's also why the Lips page lists discreet billing in its badge, next to free shipping and the 30-day guarantee.
Because the code isn't our name, it's worth knowing how to spot it on your own statement, so it doesn't look like a charge you don't recognize.
- Note the date and the total when you place your order.
- Look for a short code you don't recognize on or around that date, for the same amount.
- Check pending charges too. Many banking apps show a charge as pending for a few days before it settles.
- If something doesn't match, write to us before you call your bank. Tell us the date and the amount, and we'll help you match it to your order.
When it ships
Orders ship twice a week, on Monday and Thursday. Our policy is to ship within 1 to 3 business days of your order.
In practice, an order placed on a Sunday evening usually goes out on Monday, and one placed on a Tuesday usually goes out on Thursday. How long it takes to reach you after that depends on where you live in Canada or the US.
If you need something by a certain date, order a few days earlier than you think you need to. The shipping options and their cost show at checkout, before you pay, so you can see what's available for your address before you commit.
What shipping costs
| Order | Shipping in Canada | Shipping to the US |
|---|---|---|
| Lips on its own | Free | Free |
| Any order of $90 CAD or more | Free | Shown at checkout |
| Any order of $125 CAD or more (about $90 USD) | Free | Free |
| Other orders | Shown at checkout, before you pay | Shown at checkout, before you pay |
Lips also counts toward the free shipping amount when you add it to a bigger order, and purchases earn 10% back in store credit. If you're comparing prices before you order, our breakdown of what a vulva balm costs shows the price per gram.
What someone else might see
Here is the picture from the point of view of someone who isn't you.
| Who | What they might see | What it shows |
|---|---|---|
| A mail carrier or neighbour | The outside of the package | Discreet packaging, a label with "PC" as the sender |
| A roommate or family member | The package on the table | The same: a discreet parcel from PC |
| Someone who shares your card | Your card statement | A short code, not the store name |
If someone else gets the mail
In a shared home, someone else will sometimes be the one who picks up the parcel. A few simple habits keep that from becoming a conversation.
Plan around the shipping days. Orders go out on Monday and Thursday, so you can roughly tell when a parcel is on its way and watch for it.
Know what they'll see. A discreet package with "PC" as the sender. If someone asks, it's a parcel from PC, and that's all the label says.
Ask them to leave it for you. Asking them to set it aside for you is usually enough, and the package itself gives nothing away.
Choose an address you check yourself. If home doesn't feel private, use a delivery address where you're the one who picks up the mail. You enter it at checkout like any other address.
Use your own email and your own card. Order emails go to the address you give, so a personal inbox is more private than a shared family account. A shared statement shows the short code, but your own card avoids the question altogether.
Check your phone's lock screen settings if your email previews could pop up where others can see them.
Sending an order as a gift
An intimate product can be a thoughtful gift, for a partner, or a friend you know would enjoy it. Sending one works the same way as any other order.
- Enter their address as the shipping address at checkout. The parcel arrives in the same discreet packaging, with "PC" as the sender.
- Pay with your own card. The charge shows on your statement as the short code, not on theirs.
- Tell them something is coming. A parcel from PC can be a mystery, so a quick message saves them from wondering, or from leaving it unopened.
- Check the shipping days. With orders going out on Monday and Thursday, order a little ahead of a birthday or an anniversary.
For a first gift, Lips, our vulva balm, is a simple choice: it ships free on its own in Canada and the US, and it comes with a 30-day satisfaction guarantee on the first order.
Your information, and how to ask us
Discretion doesn't stop at the box. When you shop online, it's worth knowing what a store asks for and why. The Office of the Privacy Commissioner of Canada gives simple advice: if someone is asking for your personal information, ask why, and don't provide it if you're not comfortable with the answer.
Canada's federal privacy law for businesses sets out ten fair information principles, including limiting collection and limiting use, disclosure and retention. The names of those principles say a lot on their own: a business covered by the law is expected to limit what it collects and how it uses it.
You can ask us anything by email, before or after you order, and we answer within 24 to 48 hours. A few things help us answer faster:
- Your question in one or two lines, whether it's about shipping, billing or a product
- The country you're ordering from, Canada or the US, since free shipping amounts differ
- Your order date and total, if the question is about an order you've placed
Lips, our vulva balm, is $36 CAD ($27 USD) and ships free on its own in Canada and the US. You'll find it on the Lips product page. If you're new to it, this guide shows how to apply a vulva balm.
Related reading
Frequently asked questions
Will the package say what's inside?
Every order ships in discreet packaging, and the shipping label shows "PC" as the sender, not the store name. That's the same whether you order a balm, a lubricant or a toy. If you have a question about your order before you place it, email us and we'll answer within 24 to 48 hours.
What name shows on my credit card statement?
A short code, not the store name. Anyone who sees your statement or banking app sees that code rather than the name Peach & Cream. To spot it, look for a short code you don't recognize on your order date, for your order total. If something doesn't match, email us with the date and amount.
Who is the sender on the shipping label?
The label shows "PC" as the sender, not the store name. A neighbour, mail carrier or roommate sees a parcel from PC, which could be almost anything. The packaging is discreet too, and your card statement shows a short code rather than the store name, whatever you order.
How fast do orders ship?
Orders ship on Monday and Thursday, and our policy is to ship within 1 to 3 business days. An order placed on a Sunday usually goes out Monday, and one placed on a Tuesday usually goes out Thursday. How long it takes to reach you after that depends on where you live.
Do you ship discreetly to the US?
Yes. We ship to Canada and the US with the same discreet packaging, the same "PC" sender on the label and the same short code on your card statement. Lips ships free on its own to both countries, and US orders of $125 CAD or more, about $90 USD, ship free.
Is shipping free?
Lips ships free on its own in Canada and the US. Any order of $90 CAD or more ships free in Canada, and any order of $125 CAD or more, about $90 USD, ships free to the US. For other orders, the shipping options and their cost show at checkout, before you pay.
Sources
- Embarrassment as a barrier to buying condoms, at any age: Bell, Journal of Adolescence, 2009, PubMed 18691747
- Store counter as the least preferred place to buy condoms, tied to embarrassment: Gebhardt and colleagues, Sexual Health, 2012, PubMed 22697140
- Asking why a party wants your personal information: Office of the Privacy Commissioner of Canada, 5 tips for protecting yourself online
- The ten fair information principles for businesses: Office of the Privacy Commissioner of Canada, PIPEDA in brief
About this article
Written by the Peach & Cream team, based in Montréal. Published October 15, 2026. Last updated October 15, 2026. Shipping and billing facts come from our store policy and the Lips product page; buyer words are quoted exactly from reviews on our store. This article is general information.