ships within 24 hours, in discreet packaging.

within 24 hours of confirmation, monday to friday, from montréal. you get a tracking email as soon as it's on its way.

once it ships, it usually arrives in about 2 days in canada and about 5 days in the us. for other countries, checkout shows the rate and the estimated delivery time for your address.

free on orders over $90 in canada and the us. under $90, and for other countries, the rate is calculated at checkout for your address.

yes. choose standard or express at checkout.

yes, to more than 80 countries, including mexico, the uk, most of europe, australia and new zealand. customs duties and taxes, where they apply, are set by the country of arrival and paid when the parcel arrives.

yes. eligible orders can be paid in 4 interest-free installments with shop pay installments, where it's offered at checkout.

yes. our digital gift cards are on the gift card page.

check your spam folder, and the promotions tab if you use gmail. if it isn't there, write to us and we'll sort it out.

the tracking number is in the email we send when your order ships. orders go out with UPS or Canada Post.

check the tracking first. if the parcel looks lost, write to info@peachandcream.com within 14 days of the expected delivery date and we'll work it out with you.

write to us as soon as you can. we ship within 24 hours, so a change isn't guaranteed once the order is packed, but we'll do everything we can.

yes, within 7 days of delivery, as long as it's unopened, still sealed and in its original packaging. that includes toys and sale items. once a product is opened it can't come back, except lips.

lips has a 30-day money-back guarantee, opened or not. if lips doesn't work for you, email orders@peachandcream.com within 30 days of your first order and we refund it. no need to send the jar back.

yes. peak, glow, aura and cakepop, alone or in a set, have a 1-year warranty from delivery against defects in materials, electronics or workmanship. if one stops working in normal use, we send you a new one or store credit of the same value. the full terms are on our warranty page.

email orders@peachandcream.com within 7 days of delivery with your order number and a photo, and we'll send you a new one or the right item.

email orders@peachandcream.com with your order number and we'll reply with the return address. return shipping is on you, unless it's our mistake or the product arrived damaged. for an exchange, return the unopened product, then place a new order for the one you want. the details are in our refund policy.

once we receive and check the returned product, we refund your original payment method within 3 to 5 business days. your bank can take a few more days to show it.

yes, within 7 days of a price change. send us your order number and we'll take care of it.

they're formulated with natural and organic ingredients. everything we make is made in montréal, except our silicone toys, which are made outside canada to medical-grade standards.

yes for lips, mist, honey, serum, essence, silk and base. melt candles, melt oil and mineral are scented. every ingredient list is on its product page.

yes, everything is vegan: no beeswax, no animal-derived ingredients and no animal testing.

check with your healthcare provider before you start any new intimate or body care product during pregnancy. our formulas don't contain known harmful ingredients, but sensitivities vary from person to person.

yes. the PAO symbol (period after opening) on each package shows how many months it stays good once opened. stored in a cool, dry place, unopened products keep up to 24 months.

yes. every peach & cream vibrator and plug is made of medical-grade silicone, free of BPA, latex and phthalates.

yes. our vibrators, plugs, lubricants and accessories are designed for all bodies and all genders, solo or with a partner.

yes, all of them, and most can go fully underwater. check your toy's manual before a long soak.

a water-based one. silicone lube can wear down silicone toys over time, and every peach & cream toy is silicone. the aloe formula of honey is water-based and safe with all of them.

rinse with warm water before and after each use. for a deeper clean, use clean, our plant-based toy cleaner. it cleans and conditions the silicone, so your toys last longer.

log in to your account and update your contact preferences there, or use the unsubscribe link at the bottom of any of our emails.

our rewards page shows how to earn and use your points.

everything is on our ambassadors page.

in more than 50 retail locations in canada and the us. find the closest one on our retailers page.

yes. tell us about your store on our wholesale page. we usually reply within 1 to 2 business days.

yes. we can put your brand on our formulas, adapt an existing product or work on a new idea with you. tell us about it on our wholesale page.

our brand kit has the facts and full-size photos. for anything else, write to press@peachandcream.com.

on september 3, 2023, in montréal.